Frequently Asked Questions

Can you help ship a large item?

Absolutely, Next Level Game Quest is the sister company to Grab and Go Gaming, a popular and well established transportation service company solely focused in transporting rare items for collectors across the United States.

If you would like a quote, head on over to

As a side note, please keep in mind that many of our items already come with shipping included at checkout.

How fast will my item ship?

Smaller items ship usually within 48 hours, however, larger items such as kiosks or fragile items such as fiber optic signs include shipping and will be hand delivered by our team.

When a purchase that required careful handling is purchased, our team will reach out to you to coordinate shipping timeframes.

Can I visit you in Houston?

Our location contains a display of rare items that is open to the public. If you would like to visit this awesome display feel free to visit us, we are located inside of:

Victory Motor Co.
301 Lilac Street
Houston, Texas 77009

Can you source a specific item that I'm after?

Absolutely, many of our customers frequently ask us to help them source specific items and we help build entire collections.

If you have a specific item that you are looking for that we don't currently have in stock. Please contact us by clicking here and letting us know how we can help.

What is your return policy?

The majority of our items are specialty items or items that can not be replaced, therefore, we do not offer refunds or returns on these items. However, if an item is not in the condition that is portrayed here on our website, we will be more than happy to make things right with you.

Keep in mind that all of us at Next Level Game Quest are collectors first and foremost and we value other collectors the same way.

Can I cancel an order?

Yes, as long as the item has not been shipped yet, you can cancel an order by contacting us through our contact page, please include your order number.

Do you ship outside of the USA?

Smaller items are easier to ship throughout the world, however, if you would like to purchase a larger item, we are more than happy to help with logistics to get your grail to you.

Our store is set to the United States but you can always contact us to request an item that will be shipped outside of the United States.